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Policy on Returns and Exchanges Policy on Returns and Exchanges

Our Policy on return and Exchanges for more information Our Policy on return and Exchanges for more information

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SHOPPING INFORMATION SHOPPING INFORMATION

Return and exchange are accepted within 24 hours after receiving the item, and the policy will be affected if:
  • Defective, faulty, or damaged product. 
  •  The product is not used, washed, and consists of all the tagging and protection that came along with it.
  •  All the products that are ordered from the online store should contact Customer Services for exchange, return, or refund.
  • In some cases, depreciation charges will be applied.
    • Return and exchange are accepted within 24 hours after receiving the item, and the policy will be affected if:
  • Defective, faulty, or damaged product. 
  •  The product is not used, washed, and consists of all the tagging and protection that came along with it.
  •  All the products that are ordered from the online store should contact Customer Services for exchange, return, or refund.
  • In some cases, depreciation charges will be applied.

    • How to apply for a return?  How to apply for a return? 

  • In order to return it, please inform us with the reason and description of the order.
  • After approval, our customer support team will guide you to return the product. 
  • Please note that the return, handling, and transportation charges will be borne by the customer. 
  • In order to return it, please inform us with the reason and description of the order.
  • After approval, our customer support team will guide you to return the product. 
  • Please note that the return, handling, and transportation charges will be borne by the customer. 

    • Processing time of the return Processing time of the return

  • The return process will be completed in 21 working days. 
  • However, due to a busy schedule during the season, it might take up to 30 working days for return processing. 
  • The return process will be completed in 21 working days. 
  • However, due to a busy schedule during the season, it might take up to 30 working days for return processing. 
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