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Frequently asked questions

Where can I physically check and experience Highlife products?
Nothing beats first hand experience! You're welcome to visit our store locations in Lahore, Karachi, and Islamabad. Our staff will be pleased to assist you and offer a hands-on experience with our exclusive range of products. For specific store addresses and operating hours, please refer to the "Store Locations" section on our website
What is your return policy?
We offer a 2-day return policy (Conditions Apply). If you are not satisfied with your purchase, you can initiate a return request within 2 days of receiving your order.
Does Highlife offer after-sale service for its products?
Absolutely! At Highlife, we are committed to ensuring the longevity and performance of our products. We proudly offer a lifetime after-sale service for a very nominal fee. Whether it's maintenance, repairs, or general upkeep, our team of experts is always ready to assist and ensure your products remains in prime condition
What is your shipping policy?
We offer 24-hour shipping in three major cities of Pakistan: Karachi, Lahore, and Islamabad. Orders placed in these cities will be delivered within 24 hours (excluding weekends and holidays). For other areas, shipping times may vary.
How reliable is the quality of the massage chairs?
At Highlife, we prioritize both comfort and quality. Our massage chairs are imported, branded products from iRest – a globally recognized leader in massage technology. With a strong reputation for durability, innovation, and top-tier craftsmanship, you can trust in the lasting reliability of every chair we offer. Further, All Massage chairs have a 2 year local and international warranty
What materials are Highlife recliners made from?
Our recliners are made from a combination of solid hardwood frames, high-grade foam seat cushions, and are upholstered with premium-grade fabrics, Air leathers, and in some models, original leather.